Giftoo
Frequently Asked Questions
Everything you may want to know about ordering gifts, payments, deliveries and Giftoo policies — all in one place. Search below or choose a category to find your answer quickly.
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About Giftoo
Giftoo.com.pk is an online gifting service offering selected quality products for customers in Pakistan and overseas who want to send gifts to their family, friends and loved ones.
Our goal is to make gifting convenient while providing quality products and customer-focused service.
Giftoo lists its FBR Verification No. 7790337-7 as part of its business verification information.
After your order is registered, the Giftoo team processes it according to the selected products, delivery city and requested delivery date.
Our objective is to deliver the correct items in good condition and provide customer support if there is a genuine issue with an order.
Delivery Services
Giftoo provides delivery services across Pakistan. Depending on the city and availability, delivery options may include:
- Same Day Delivery
- Midnight Delivery
- Specific-Time Delivery
- Upcoming Date Delivery
Yes. Midnight delivery is available in major cities, including:
Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Hyderabad, Multan, Peshawar and Sialkot.
Specific-time delivery is available in major cities, including Islamabad, Rawalpindi, Karachi, Lahore, Faisalabad, Hyderabad, Multan, Peshawar and Sialkot.
Yes. Same-day delivery is available in major cities including Islamabad, Rawalpindi, Karachi, Lahore, Faisalabad, Hyderabad, Multan, Peshawar and Sialkot.
The currently listed standard delivery charges are:
Payments & Orders
Giftoo offers multiple payment options, which may include:
- Credit / Debit Card
- Easypaisa / Mobile Wallet
- Bank Transfer
- Western Union / MoneyGram
Cash on delivery may be available where the person placing the order is also receiving the order at the same address. For gifts being sent to another person, advance payment is generally required.
Online payment information is transmitted through secured connections using SSL encryption.
After placing your order, you should receive an order confirmation email containing the registered order information.
If you do not see it in your inbox, please also check your Spam / Junk folder.
Visit the Giftoo Order Tracking page and enter your Order ID together with the billing email used during checkout.
Policies & Complaints
If there is a genuine issue with an order, contact Giftoo customer support as soon as possible and provide your order number together with clear details or photos of the issue.
The currently published policy applies shorter complaint windows to perishable products such as flowers, cakes, fruits and food items, while incorrect or damaged non-perishable items may have a longer complaint window.
According to the currently published FAQ policy, cancellation before the stated preparation deadline may qualify for a refund, provided the order has not already been prepared.
Refund processing is stated as taking up to 7 days after an eligible cancellation.
An exchange may be possible if the order has not yet been prepared. The currently published FAQ states that at least 24 hours may be required for an exchange.
If an item is delivered damaged or materially different from the ordered product, contact customer support within the complaint period stated in Giftoo's policy.
The currently published FAQ states that an accepted replacement claim may be resolved within approximately 3 working days.
If you need to cancel an order, notify Giftoo as early as possible. The currently published FAQ asks customers to inform the team at least 24 hours before delivery.
Cancellation depends on whether the products, customized items or other order components have already been prepared or processed.
Check your order using your Order ID and billing email.
Track Order →View Giftoo's official bank and payment account information.
View Payment Details →Contact the Giftoo support team directly for assistance.
Contact Giftoo →Message the Giftoo team on our official WhatsApp. For existing orders, please include your order number.