Privacy Policy

Information We Collect

When you place an order, contact us, create an account, subscribe to communications, or otherwise use Giftoo, we may collect information required to provide our services.

• Name, email address and phone number.
• Billing and order-related information.
• Recipient name, phone number and delivery details supplied for an order.
• Greeting messages and delivery instructions you choose to provide.
• Account details if you register on our website.
• Website usage, device, browser and technical information collected through standard website technologies.

How We Use Information

Information may be used where reasonably necessary to operate Giftoo and provide the services you request.

• Process, manage and fulfil gift orders.
• Communicate about order confirmation, delivery and customer support.
• Assist with account, payment or service-related enquiries.
• Improve website functionality, customer experience and service quality.
• Prevent misuse, fraud and security-related activity.
• Send marketing or celebration reminders where you have opted in or where otherwise permitted.

Orders, Recipients & Delivery

Gift delivery requires certain recipient information. When you place an order for another person, you are responsible for providing appropriate delivery information.

Relevant order details may be shared with team members, riders, couriers, vendors or other service providers only to the extent reasonably required to prepare, coordinate and complete the delivery.

Payments

Giftoo may offer multiple payment methods, including card payments, bank transfers and supported digital payment services. Payment processing may involve banks, payment gateways or other authorised payment service providers.

We do not require customers to send sensitive card credentials through ordinary email, WhatsApp messages or greeting instructions.

Cookies & Website Technologies

Our website may use cookies and similar technologies for essential functionality, shopping cart operation, login sessions, preferences, analytics, performance and security.

Your browser may allow you to block or remove cookies. Disabling essential cookies, however, can affect features such as account login, shopping cart and checkout.

Celebration Reminders & Communications

Where reminder or promotional features are available, Giftoo may use information associated with an order to help provide birthday, anniversary or other celebration reminders, subject to applicable permissions and customer choices.

Where an unsubscribe, opt-out or notification control is provided, you may use that option to stop or adjust future promotional communications.

How Information May Be Shared

We do not share personal information unnecessarily. Information may be disclosed to service providers when reasonably required for legitimate business purposes, including:

• Order preparation and fulfilment partners.
• Delivery riders and courier services.
• Payment processors and banking partners.
• Website hosting, email, analytics and communication service providers.
• Professional advisers or authorities where disclosure is legally required.

Data Security

We use reasonable administrative and technical measures intended to protect information against unauthorised access, misuse, alteration or loss. No internet-based service can guarantee absolute security, so customers should also take reasonable precautions when sharing information online.

Information Retention

Information may be retained for as long as reasonably needed for order fulfilment, customer service, accounting, dispute resolution, legal obligations, security and legitimate business record-keeping.

Retention periods can vary depending on the type of information and the purpose for which it is held.

Your Choices & Requests

You may contact Giftoo if you would like to ask about personal information associated with your account or communications, request a correction, or raise a privacy-related concern.

Some information may need to be retained where required for legitimate order, accounting, fraud-prevention or legal purposes.

Third-Party Websites & Services

Our website may link to external platforms such as payment providers, social networks or other third-party services. Their privacy practices are governed by their own policies, and Giftoo is not responsible for the privacy practices of independent third-party websites.

Changes to This Policy

We may update this Privacy Policy when our services, technology or legal requirements change. The latest version will be published on this page with an updated revision date.